Thank you for choosing EDGEGEAR LLC to purchase your outdoor jacket. We hope you are satisfied with your purchase, but if you need to return or exchange an item, please carefully read the following refund policy and process.

Refund Policy Overview: All items purchased from EDGEGEAR LLC can be returned or exchanged within 30 days of receipt. We offer a quality guarantee; if you receive a defective or incorrect item, we will provide a full refund.

Return Conditions: Please ensure your return meets the following conditions: The item must be unworn, unwashed, and all original tags and packaging must be intact.

Return requests must be submitted within 30 days of receiving the item.

Exchange Conditions: If you wish to exchange an item, please ensure: The exchange request is submitted within 30 days of receiving the item.

The item must be in the same condition required for return (unworn, unwashed, original tags and packaging intact).

Return Process: Here are the simple steps for returning an item: Notify Us: Please contact our customer service team via email, explaining your reason for returning the item and requesting return authorization.

Complete the Return Authorization Form: You will receive a Return Authorization Form; please complete and print it.

Prepare the Package: Place the item and the Return Authorization Form together in a package, ensuring the original packaging is intact.

Send the package to the following return address: 38 GREENLEAVES DR APT 60 HADLEY, MA 01035-3547

Refund Processing Time: After receiving your returned package, we will process your refund request within 3-5 business days. The refund will be processed through your original payment method. Please note that the exact time it takes for the refund to arrive may vary depending on your payment institution.

Cost Information:
Return Shipping Costs: If the return is due to a product quality issue or incorrect shipment, we will cover the return shipping costs. Otherwise, you will be responsible for the return shipping costs.

Thank you for your support of EDGEGEAR LLC! We hope to provide you with a satisfactory shopping experience. If you have any questions, please feel free to contact our customer service team.